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Shira_527
Participant
March 22, 2020
Answered

I can't launch Fresco on my surface pro 5

  • March 22, 2020
  • 1 reply
  • 1134 views

I have successfully installed Fresco on Surface pro 5, but when I open the program, it says ''Loading file '' and the program closes automatically.

This topic has been closed for replies.
Correct answer Rohit Guglani

Hello Shira_527,

 

Kindly share the logs from you system. You can follow these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Also, in case it's possible try rebooting your system once and see if this fixes the issue. 

 

Regards,

Rohit

1 reply

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
March 22, 2020

Hello Shira_527,

 

Kindly share the logs from you system. You can follow these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Also, in case it's possible try rebooting your system once and see if this fixes the issue. 

 

Regards,

Rohit

S
Shira_527Author
Participant
March 23, 2020
I also couldn't open the "log collector tool." I've rebooted my computer
several times without success.
Srishti_Bali
Srishti_Bali
Legend
March 26, 2020

Hi there,

 

Sorry to hear about this. Try running the Log Collector Tool with Admin rights and let us know how it goes.

 

If that doesn't help, we might need to troubleshoot this on a live session. In that case, please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. 

 

Regards,

Srishti

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