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I Can't operate Fresco on my surface pro 6

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I Can't operate Fresco on my surface pro 6. When I start new document, it quit itself automatically and there're no signs. The storage is enough to operate.

How can I fix it?

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Rohit GuglaniCorrect answer

Participating Frequently

Hello mons0307,

Kindly share the logs from your system with us at: frescohelp (at) adobe.com.

You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Thanks,

Rohit

Z

zxc18092

Participant

I was facing the same problem, my set-up is i5 surface pro7

The fresco keeps crashing when i try to open or create a new canvas.

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Rohit Guglani

Participating Frequently

Hello zxc18092,

Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Regards,

Rohit

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Z

zxc18092

Participant

Hi,

I download the LogCollectorTool

But I can't generate the ZXP file after I given myconsent to collect the logs.

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Rohit GuglaniCorrect answer

Participating Frequently

Hello mons0307,

Kindly share the logs from your system with us at: frescohelp (at) adobe.com.

You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

Thanks,

Rohit

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M

mons0307Author

Participant

I uoload my logs. Thanks for your help!!

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Srishti_Bali

Legend

Hi there,

I have sent you a DM, please check.

Regards,

Srishti

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