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M
mons0307
Participant
December 16, 2019
Answered

I Can't operate Fresco on my surface pro 6

  • December 16, 2019
  • 2 replies
  • 2130 views

I Can't operate Fresco on my surface pro 6. When I start new document, it quit itself automatically and there're no signs. The storage is enough to operate.

How can I fix it?

This topic has been closed for replies.
Correct answer Rohit Guglani

Hello mons0307,

 

Kindly share the logs from your system with us at: frescohelp (at) adobe.com.

 

You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

 

Thanks,

Rohit

2 replies

Z
zxc18092
Participant
January 19, 2020

I was facing the same problem, my set-up is i5 surface pro7

The fresco keeps crashing when i try to open or create a new canvas.

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
January 20, 2020

Hello zxc18092,

 

Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:

 

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

 

Regards,

Rohit

Z
zxc18092
Participant
January 21, 2020

Hi,

I download the LogCollectorTool

But I can't generate the ZXP file after I given myconsent to collect the logs.

 

 

Rohit Guglani
Adobe Employee
Rohit GuglaniCorrect answer
Adobe Employee
December 16, 2019

Hello mons0307,

 

Kindly share the logs from your system with us at: frescohelp (at) adobe.com.

 

You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

 

Thanks,

Rohit

M
mons0307Author
Participant
December 17, 2019

I uoload my logs. Thanks for your help!!

Srishti_Bali
Srishti_Bali
Legend
December 19, 2019

Hi there, 

 

I have sent you a DM, please check.

 

Regards,

Srishti

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