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QUYAN
QUYAN
Participant
Jan 5, 2020 8:20 AM UTC
Question

I cannot create a new document.

I use iPad air3, IOS12.4.1. I cannot create documents after opening fresco. please help me. I have tried reinstalling the app. Also I don't want to upgrade ios13 because it is unstable.

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6 replies

Sureynot
Participant
Jan 6, 2020 8:43 PM UTC

I'm having the same issue with an iPad Pro 2nd gen software version 13.1.2. Tried deleting and reinstalling, still had the same problem.

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    QUYAN
    QUYANAuthor
    Participant
    Jan 13, 2020 11:48 AM UTC

    I thought it was a problem with my iPad system version. It doesn't look like that.：（

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    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    Jan 13, 2020 5:11 PM UTC

    Hi QUYAN.

     

    Sorry things aren't working correctly. A quick question:

    When you installed the app and created an account, did you use China as your location?

     

    Please let me know. 

     

    Sue. 

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