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QUYAN
QUYAN
Participant
January 5, 2020
Question

I cannot create a new document.

  • January 5, 2020
  • 1 reply
  • 916 views

I use iPad air3, IOS12.4.1. I cannot create documents after opening fresco. please help me. I have tried reinstalling the app. Also I don't want to upgrade ios13 because it is unstable.

This topic has been closed for replies.

1 reply

S
Sureynot
Participant
January 6, 2020

I'm having the same issue with an iPad Pro 2nd gen software version 13.1.2. Tried deleting and reinstalling, still had the same problem.

    QUYAN
    QUYANAuthor
    Participant
    January 13, 2020

    I thought it was a problem with my iPad system version. It doesn't look like that.：（

    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    January 13, 2020

    Hi QUYAN.

     

    Sorry things aren't working correctly. A quick question:

    When you installed the app and created an account, did you use China as your location?

     

    Please let me know. 

     

    Sue. 

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