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Participant
June 8, 2023
Question

I had to resign up after only logging out, and now everything is gone.

  • June 8, 2023
  • 1 reply
  • 131 views

So I logged out of my personal account, and I tried to log back in to upload one of my recently finished drawings, and suddenly I had to resign up my email account. I know I did not delete that account, but I decided to go through with it and hope it regiestered my email, but now I'm on a clean slate. Where did all my drawings go? I logged out, tried to log in, and it said my account wasn't existing. it forced me to resign up, after I had literally just logged out, again, didn't delete it, I think i'd remember doing so, and now nothing is there when I re-made my account and I cannot retrieve my old drawings anywhere. There isn't a solution anywhere on your websites, please help.

I logged out, it deleted my stuff, maybe my entire account, had me re-log in after it said repeatedly that my account didn't exist, and now I can't get anything back.

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1 reply

Anubhav M
Community Manager
Community Manager
June 14, 2023

Hello @Carly303804179k2z,

 

We understand how frustrating it can be to lose files. Would you mind trying to log out and log in using a different email address / signing in as an Enterprise account to check if your files are saved under that account?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav