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Bhunabhoy
Participant
November 29, 2021
Answered

I Have A Paid Subscription, But Cannot Open The App Due To Lack Of Storage. Thought I had 100GB?

  • November 29, 2021
  • 2 replies
  • 586 views

I sometimes don't use Fresco or Photoshop for a week or two, and when I return to either app after such an absence I'm starting to get the messages shown in the attachments. I currently have less than 20 files in my cloud storage, so I would not have thought that I'd be anywhere near my 100 GB storage limit as yet, so I'm paying my monthly subscription and cannot use the app as advertised. This happened once before and it seemed to right itself when I rebooted the iPad, but that solution does not work anymore. Could anyone advise? It is incredibly frustrating.

 

Regards

 

Alan

    This topic has been closed for replies.
    Correct answer Bhunabhoy

    Sorry for the late reply Laura, I think you were right about it being the iPad storage. I have switched to an older iPad which has much more free storage for Fresco work and all seems to be fine now. Think I was focused on the Adobe Cloud storage, of which I have an abundance, with the storage I had on the original iPad, which was only about 2GB. Many thanks for your input.

     

    A

    2 replies

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    MauxArt
    Participant
    December 1, 2021

    I have the same problem, I have plenty of storage and it keeps telling me it can save my files... no enough storage which is not true ... frustrating and I don't know what to do... I need to draw 😩

      Laura Coyle.
      Community Expert
      Laura Coyle.Community Expert
      Community Expert
      November 30, 2021

      You can see the available cloud storage at the bottom of the home screen in the Creative Cloud app, to double-check. Could this be about the iPad storage availble? Also you might try force quitting the apps too including the creative cloud app. 

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        BhunabhoyAuthorCorrect answer
        Participant
        December 7, 2021

        Sorry for the late reply Laura, I think you were right about it being the iPad storage. I have switched to an older iPad which has much more free storage for Fresco work and all seems to be fine now. Think I was focused on the Adobe Cloud storage, of which I have an abundance, with the storage I had on the original iPad, which was only about 2GB. Many thanks for your input.

         

        A

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