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Question

I have lost all my files on Adobe Fresco, there is nothing on the cloud, what should I do?

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I was using Adobe Fresco, and my files was saving automaticaly on cloud, today I had some problem with singing in, when I finally signed in, my files were disappeared. How could I get my files back?

Syncing & Storage

SaraBo

Participant

Same problem, Hours of work gone in a second. Nowhere to be found. Truth to be told, Fresco kicked me out several times somehow. Whoop, program/app gone, had to open it again. Update ok, storage ok. Quite anoying. It was one of the better projects. Just an empty template

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pauline_3648

Participant

Same problem, Hours of work gone in a second. Nowhere to be found. Truth to be told, Fresco kicked me out several times somehow. Whoop, program/app gone, had to open it again. Update ok, storage ok. Quite anoying. It was one of the better projects. Just an empty template

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Anubhav M

Community Manager

Hello @pauline_3648,

I'm sorry to hear about your experience. Could you check if your files are still available at the Files portal (https://adobe.ly/49YFeLN) and download the document from there to see if it helps?

Looking forward to hearing from you.

Anubhav

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rn_0137

Participant

I'm working on a project on Fresco, but fresco signed me out of my account and then when I signed in, all my fresco projects disappeared. It's only showing projects on my cloud that were made on photoshop. can someone assist me with this?

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Abhishek Rao

Community Manager

Hi @rn_0137,

I know how worrying it must feel to open Fresco and suddenly not see your projects. Can you please check if your files appear when you log in here: https://adobe.ly/44QDOQw? Sometimes they may still be available in your Creative Cloud even if they don't show directly in the app. If they're not there, could you let me know the device and operating system you're using, along with your Fresco version? Also, if possible, share a short screen recording of what you see after signing back in, so I can look into this further with the team.

Looking forward to hearing back from you.

Abhishek

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subbu_vcf

Participant

I am facing the same issue. About 10-15 of the artworks I had made on Adobe Fresco are missing.

I was working on my iPad. They all had a green tick indicating that they were synced

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dominic_1486

Participant

Also just had this issue. All my fresco projects were deleted even though I still have 2.5 gigs left of space. Fresco was synced and there was no indication of any syncing issues. When I check my cloud storage on browser it says my storage is still the same from when my fresco projects were syncing, but they are no where to be found. Currently, All I have on my cloud is 191 photos in light room and some brushes I downloaded. There is no way that equates to 18g of use. Adobe customer support was not very helpful only suggesting to check if I mistakenly signed in with another account or to check my cloud storage. yet there is no way for me to see a detailed breakdown of my storage use. I find this frustrating and corrupt to force people to upgrade their monthly subscription for more storage space without understanding what storage is being allocated for what file types or you be at risk of syncing and deletion. And apparently even if you do upgrade up to their "premium" options there is no guarantee that your files are safe. Please see my warning adobe has abandoned the creative community that made them what they are. They would rather exploit and sell us broken, expensive products. I have been in the transition to be able to do all my work without adobe. I've been using procreate for years without any issues and highly recommend them as a company that stand with artists to make the best products they can. If you do use adobe make sure you save your work to multiple locations through out your project. If this has happened to so many of us it can happen to you too.

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Anubhav M

Community Manager

Hello @dominic_1486,

I'm sorry to hear about the trouble you're having accessing your files in Fresco. Could you check if your files are available here (https://adobe.ly/44QDOQw) to see if it helps?

Looking forward to hearing from you.

Anubhav

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Dhruva37945999phsz

Participant

I have lost years of data after a recent sign in, what happened? Can someone please.help me get my data back? It was after an update I logged in and lost everything!

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Anubhav M

Community Manager

Hello @Dhruva37945999phsz,

Sorry for the delayed response. I hope the problem is resolved by now. If not, kindly try logging out and logging in using any other email address you might have used or using the Social sign-in option (Facebook/Google/Apple/etc.) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

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Anshul_Saini

Community Manager

Hi All,

I understand the frustration you're facing due to the issues with your files missing in Adobe Fresco. Losing hours of work can indeed be disheartening, but rest assured, I'm here to provide assistance.

I've conducted a thorough review of the @Farshad_Shadpour account using the email ID associated with the community. As of now, your storage usage is well within the 20 GB quota, with 0 GB utilized. To further troubleshoot, would you mind logging in with a different email if you have any, as there is a possibility you were using a different account and letting me know the outcome? Additionally, would you mind confirming if you recently reinstalled the app?

Turning to @Anisha3180842515hb, I've examined your account details as well. It appears you've utilized 9.053 GB out of the available 9 GB. To address this storage constraint, I recommend considering either purchasing additional storage or efficiently managing the current storage by removing unnecessary artwork. This will not only enable you to save new files but also prevent data loss that could result from exceeding your storage limit. Taking these steps may help alleviate the issues you're encountering. Moreover, I noticed you've used multiple login options like Facebook, Apple, and Google, I recommend logging out and signing in using each one until you locate your files. This might help resolve the issue you're facing.

Let me know how it goes.

Best,

Anshul Saini

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Farshad_ShadpourAuthor

Participant

Thanks for the reply, I had a long chat session with several agent from adobe support, and I followed all recommandations from them, but it was unsuccessful. They finally told me that there s no way to recover files. what ever, I gave up, I have deleted my account from adobe, and I do not intend to buy anything from adobe.
It is unacceptable that a software has such critical issues. It could simply save the file on my laptop when my storge is full or 0 or what ever, or at least warn me when I want to save a file.

Can you imagine around 10 recent file has lost (not huge files), while there was only a few old files on my list which were very small in size. Just some sample files which I don't need them.

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Anshul_Saini

Community Manager

I can understand your frustration regarding the file loss, and I'm really sorry for the inconvenience this has caused. It's disheartening to lose your work, and I genuinely apologize for any distress this situation has brought about.

We are actively working to enhance the experience and prevent such issues in the future. Your feedback is valued and will contribute to improving the software's reliability.

If you ever reconsider using Adobe products in the future, please know that we are here to support you. If you have any other questions or concerns, don't hesitate to reach out.

Best regards,

Anshul Saini

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Anisha3180842515hb

Participant

Same thing happened to me today! Really hoping someone has a solution.

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