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Participant
November 13, 2020
Question

Illustration disappeared after Fresco froze

  • November 13, 2020
  • 1 reply
  • 253 views

Hello!

I have been working on a drawing for a few hours with Fresco on my Ipad pro and the program froze while using the live brushes. Unable to do anything, I was able to click back to the home screen. Upon clicking back into my drawing I was devistated to see that the entire drawing had dissapeared, all the layers were empty and appearing blank. The drawing isn't in the deleted folder, it's still there with all of my layers but all of the work is missing. I'm hoping you can help me get the drawing back, as It was hours of work lost in a matter of three seconds... I've already reported the bug through the app, but I'm hoping I can find more immediate help here. 

 

Thanks for your time and help, 

Carmine 

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1 reply

Sue Garibaldi
Community Manager
Community Manager
November 13, 2020

Carmine. 

 

I just responded to your email.

 

Sue. 

Participant
November 21, 2024

Hello, this just happened to me as well. Please help 😞

Community Manager
November 21, 2024

Hello @kianna_5685,

I'm sorry to hear about the trouble you're having. Would you mind sharing more details, like the OS/Fresco version, device make/model and screenshots/ a screen recording of the problem, so I can better assist you?

Looking forward to hearing from you.

 

Anubhav