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Participant
October 11, 2023
Question

Imported brushes disappear after closing the app

  • October 11, 2023
  • 1 reply
  • 172 views

Hi All! I'm experiencing an issue where brushes that I am importing to Fresco disappear after I close the app. This didn't use to happen before. I suspect it might be something to do with the OS 17 update. Has anyone experienced anything like this happening to them? I am using iPad 8th gen model and I am on iPadOS 17.0.2.

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1 reply

Anshul_Saini
Community Manager
Community Manager
December 13, 2023

Hi @Ardumas,

 

Thank you for bringing this issue to our attention. I'm sorry to hear about the troubles you're facing with brushes disappearing in Fresco.

To help resolve this matter, let's try a few troubleshooting steps:

  • Reinstall Adobe Fresco: Please try uninstalling and reinstalling the Fresco app on your iPad. This can often resolve unexpected issues. Before uninstalling, ensure that all your work is synced to the cloud. You can check this by visiting Adobe Creative Cloud Assets to confirm that your documents are up-to-date.
  • After Reinstalling: Once you reinstall the app, import the brushes again and check if the issue persists. If it does, please let us know, and we'll continue to investigate.

 

If the problem persists after reinstalling, please provide additional details, such as the type of brushes you're importing, the source of the brushes, and any specific steps you take before closing the app.

 

We appreciate your patience and cooperation as we work to resolve this issue for you. Please feel free to reach out if you have any further questions or concerns.

 

Best regards,

Anshul Saini