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ScottMKII
Participant
March 28, 2023
Question

Infinite Loading and App.UnhandledException?

  • March 28, 2023
  • 2 replies
  • 187 views

Hi, first time posting to the forums so bare with me. But I donloaded Adobe Fresco today and all I'm getting is the error as seen in the screen cap below and then inifinte loading. I have no idea what that error means, and googling it provided me with nothing but forum posts that basically just equate to gibberish to me.

 

 

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2 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
April 13, 2023

Hello @ScottMKII,

 

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

 

Looking forward to your response.

 

Thanks,

Anubha

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ScottMKIIAuthor
Participant
March 28, 2023

I forgot to mentaion before posting I've done the steps of restarting program, Adobe Creative Cloud and my computer. I've close Fresco and did CTRL-ALT-R while on Creaitve Cloud to restart it, I've reinstalled the program multiple times and cleaned the caches found appdata. I don't really know what else to do.

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