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bauchdenker
bauchdenker
Participant
September 23, 2020
Question

Issue installing Keith Haring brushes

  • September 23, 2020
  • 1 reply
  • 501 views

Hello there,

after having installed the new Keith Haring brushes I can only see gray boxes in my brush set. Also many of my standard brushes are greyed out. What went wrong? I work in a fast Internet environment with an iPad Pro, iOS 13.7... it's a shame, I would love to try out the new brushes...

thank you!

This topic has been closed for replies.

1 reply

Sue Garibaldi
Sue Garibaldi
Inspiring
September 23, 2020

Hi.

 

Sorry that process isn't working correctly. I'd like you to try loading brushes a particular way:

 

* Force-quit and relaunch Fresco (make sure that when you relaunch you have a good/consistent network connection):
* Open a brand new canvas.
* Once you open that new canvas, open your Pixel brushes menu and go to Basic (don't leave this set until the brushes load), then go to Charcoal (and do the same), then go to Comics (and the same again). 
* Once those brush groups seem to be loading correctly, try that Haring brush library and, again, don't leave that library until the brushes load (it might start slowly but it will speed up).  


Let me know what happens. 

 

Sue.

bauchdenker
bauchdenkerAuthor
Participant
September 24, 2020
Hello Sue,

Thankyou for your quick reply.
Unfortunately the suggested method doesn‘t solve the problem. I have waited for a long time, at least 10 minutes, for the K.H. brushes to load. At least the other brush sets seem to work.

What else could I do?

Thanks
Best regards
Anne
Sue Garibaldi
Sue Garibaldi
Inspiring
September 24, 2020

HI Anne.

 

It might be a bad install of the library. Try this:

Sign in with your Adobe ID to https://assets.adobe.com/libraries and delete that library (do that by tapping the ellipses icon under the library thumbnail).

Then try importing the library again. 

When you open Fresco go to that library first and allow those brushes to load. 

 

Let me know how it goes. 

 

Sue.

 

 

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