Issue with the timelapse

Question

Hello support,

As i just sold an animation project to my customer using the timelapse fonction in fresco, i need it to work, which is not the case for now. I know the adobe team is working on this problem, but i just saw a new update and nothing was maid with the timelapse function. I 'm workin on Windows with the Concept D7 Ezel screen. Can you please help me with this issue or should i find another solution elsewhere ?

I am pretty angry for the moment with this paying software, so please give me something...

Waiting some good news from you support.

Thanks,

Ben

Sjaani · Answer

The majority of people responding on the forum are users ourselves so the more technical issues are best directed straight to the development team.

I would suggest sending a bug report directly from the app, you can get to this option through Settings > Help, then choosing Report a Bug. This will open an email which will also include details about your device which might make it easier for the developers to assist you.

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