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Participant
February 27, 2025
Question

It crashed when I logged in and I lost progress on a file. (Adobe Fresco)

  • February 27, 2025
  • 1 reply
  • 109 views

I was using adobe fresco on my ipad and i tried to login so i could send my file as a PSD to my school email (school project due tomorrow) and of course once i login and try and open the file it keeps crashing until eventually it's back to the state it was about 3 hours ago. I did a lof of work on it and i was actually happy with it but of course this happens. i tried to update fresco (i hadnt before) but it changed nothing (i also didnt know it needed to update). maybe its a storage issue since it was a big file but there's no warnings or anything that tells me ??? literally what do i even do bro. my teacher will understand if i hand it in late after redoing it but at this point i dont even want to do it anymore. i know theres no solution to this but i just want you to know this is a poopy situation.

1 reply

Anubhav M
Community Manager
Community Manager
February 27, 2025

Hello @tea_7381,

Would you mind checking if your file is available at the Cloud Documents portal (https://adobe.ly/4bnzBpk)? If yes, try reverting to an earlier version of the file (https://adobe.ly/4bnzHxc) to see if it helps.

Looking forward to hearing from you.

 

Anubhav