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바보말미잘330757027b3h
Participating Frequently
Oct 22, 2023 5:09 AM UTC
Question

it crashes

when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document,  or  loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner,  and things but it does not work.

 

I tried to attached log file but it does not support zxp file. let me know how if you know it

 
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    7 replies

    바보말미잘330757027b3hAuthor
    Participating Frequently
    Nov 12, 2023 12:29 PM UTC

    when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document or loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open fresco as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner and things but it does not work. and I got no helpful comment on previous same post thus I reuploaded


    https://shared-assets.adobe.com/link/1fa5310e-ab3f-4846-6a3e-85e335f50f7f
    https://shared-assets.adobe.com/link/1ae4a7a8-6feb-4e85-7234-f07f1900a097

     

     

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    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    Nov 12, 2023 3:20 PM UTC

    Hello!
    I saw you already have the same question open in another post, I will merge this one with the original so it doesn't confuse other people.

    Thanks!

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Oct 28, 2023 8:19 AM UTC

    Hello @바보말미잘330757027b3h,

     

    Sorry to hear about this experience. Would you mind sharing the logs again by uploading them to (https://assets.adobe.com/files) or Dropbox/Google Drive, etc., and sharing a link here so we can check it with the team?

     

    Note: While sharing the link, kindly make it public and enable the option to save a copy where applicable.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    바보말미잘330757027b3hAuthor
    Participating Frequently
    Oct 28, 2023 9:25 AM UTC

    thanks for help! here is link for it
    https://shared-assets.adobe.com/link/1fa5310e-ab3f-4846-6a3e-85e335f50f7f
    https://shared-assets.adobe.com/link/1ae4a7a8-6feb-4e85-7234-f07f1900a097

     
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