Layers Automatically Merged in Adobe Fresco Without Importing from Photoshop

Question

Hi Adobe team,I’m encountering a frustrating issue in Adobe Fresco. I created an illustration using only Fresco — I did not import or open any Photoshop files. However, multiple layers in my file were automatically merged into one, and I have no idea why this happened.The file name is “crested gecko”. I checked to try restoring a previous version, but the “Revert to Previous Version” button doesn’t do anything, and no older versions are listed.This file is very important for my work, and I’m really hoping there’s a way to either:Recover the original layered version of the file, orUnderstand why Fresco merged my layers in the first place without me doing anything.Thank you in advance for any help!Best regards,Marcela Cardoso Salles

Anshul_Saini · Answer

Hi @Marcela_Salles0706,

Thanks for getting in touch. I’m really sorry to hear about the issue with your “crested gecko” file.

To help us investigate this further with the product team, could you please share the cloud document link to that specific file? This will allow the team to inspect the file on the backend and understand what might’ve caused the layers to merge.

Once we have the link, we’ll take it from there and get back to you as soon as we can.

Best,
Anshul Saini

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded