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Soph03
Participant
April 23, 2026
Question

Layers disappearing or clearing from file

  • April 23, 2026
  • 1 reply
  • 17 views

Hi! I’m really sad because I’ve been working hard on a project and partway through I turned on a watercolor live brush and then the app glitched (everything froze while the layers flickered a bit). I (thought I) saved it then quit the app, only to find that when I opened it again everything I had done for the last two hours was gone. But the layers were still there, just empty. It seems others have had a similar issue and it hasn’t been fixed in years.

 

https://www.facebook.com/groups/adobefresco/posts/1762455271122847/
 


I tried quitting and reopening, looking at version history (the versions from the last two hours are blank), and deleting and reinstalling the app. 
 

please help and fix this bug! I want my hard work back :(

    1 reply

    Anubhav M
    Community Manager
    Community Manager
    May 4, 2026

    Hello @Soph03,

    I'm sorry to hear about your experience. Would you mind sharing a link to the affected cloud document so we can check it with the team?

    Looking forward to hearing from you.

    Anubhav