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amparo_2812
Participant
March 16, 2025
Question

Lost data on Fresco after a crash

  • March 16, 2025
  • 1 reply
  • 95 views

I have been working on a drawing on Fresco for a week now. Today I was working normally when the App crashed. It always crashed on me, so I didn't think much of it. But this time, it only saved the last thing I was working on. I had this Layer which held most of my work (at least 4 hrs), but now I can't see anything I drew on it. its all gone. I need help

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 16, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 17, 2025

Hello @amparo_2812,

Would you mind reverting to an earlier version of the Cloud Document by following the steps shared here (https://adobe.ly/3Ftpcwb) to see if it helps?

Looking forward to hearing from you.

 

Anubhav

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