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Participant
Mar 16, 2025 10:42 AM UTC
Question

Lost data on Fresco after a crash

I have been working on a drawing on Fresco for a week now. Today I was working normally when the App crashed. It always crashed on me, so I didn't think much of it. But this time, it only saved the last thing I was working on. I had this Layer which held most of my work (at least 4 hrs), but now I can't see anything I drew on it. its all gone. I need help

2 replies

kglad
Community Expert
Community Expert
Mar 16, 2025 12:25 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
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Anubhav M
Community Manager
Community Manager
Mar 17, 2025 2:08 PM UTC

Hello @amparo_2812,

Would you mind reverting to an earlier version of the Cloud Document by following the steps shared here (https://adobe.ly/3Ftpcwb) to see if it helps?

Looking forward to hearing from you.

 

Anubhav

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