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Neekis0D4D
Participant
September 22, 2020
Question

Lost Layer

  • September 22, 2020
  • 2 replies
  • 317 views

Opened up the Adobe Fresco app to continue working on a project and realized that layers were missing. 10 hours of work was gone. 

 

Any chance previous versions can be restored?

 

Any ideas on preventing this phenomenon going forward?

This topic has been closed for replies.

2 replies

gritodmar
gritodmar
Participant
January 31, 2024

same thing happen to me. lost all my animation.  states that my photoshop layers are being preserved. i open the file, and it is now a flat image on one layer.  oh my gawd! frustrated.  i emailed them.

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
September 23, 2020

Oh that sounds terrible. In this instance I would send an email directly to the fresco help team.
You can get to it through the bug report option under Help in Settings.
Or if you don't want to open Fresco, incase this prevents anything you can use the email address of frescohelp@adobe.com

Give them as much detail as you can, such as device, and if anything happened such as errors, power or internet outage so they have information to go on to help them to help you,

Hope they're able to save your work!

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