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H
heiijo
Participant
July 6, 2020
Question

lost my art

  • July 6, 2020
  • 2 replies
  • 236 views

Hello everybody! Okay, so I'm typing this while crying because i just lost a day's worth of work.. haha. Does anybody know if Fresco saves work when you don't have a subscription? The app on my iPad saved literally all the test files that i used but not the one art piece i worked on all day... Some advice would be greatly appreciated, thanks. 🙂

This topic has been closed for replies.

2 replies

Sue Garibaldi
Sue Garibaldi
Inspiring
July 9, 2020

Hi Heiijo,

 

Your work should absolutely save (even using the free version of Fresco)

 

As Sjaani suggested, please message us through Fresco's Report A Bug link so we can see all of the device/app informtion that will automatically populate the email. To do that tap the gear icon in the top nav of the Home screen then App Settings > Help > Support > Report a Bug.

 

You don't have to  repeat all of the circumstances you've posted just mention that you posted here.

 

Sue.

 

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    July 7, 2020

    I would suggest sending an email to frescohelp@adobe.com for somthing like this.

    If it can be recovered they will be in the best position to help you do so.

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