Lost my Fresco Drawing

Question

Hi guys, I lost a very important fresco drawing of my young dauther and tried to solve it within this community by following the sync issues and accessing the "old" cloud documents (https://www.adobe.com/files/cloud-documents)... Nothing helps. The drawing was made on an Apple iPad Pro.

Can somebody please help?

Cheers Tom

Please note, I alread tried this:

https://community.adobe.com/t5/fresco-discussions/syncing-files-from-adobe-sketch-to-adobe-fresco-storage-problem/td-p/12598096

https://community.adobe.com/t5/fresco-discussions/fresco-files-going-missing/td-p/11795706

Anshul_Saini · Answer

Hi Tom,

I can understand how frustrating this situation must be, especially with such an important drawing. I’d like to help you get this sorted out.

To get a clearer picture of what might have happened, could you let me know if you were logged out of your Adobe account recently or if you reinstalled the app on your iPad? Additionally, was the drawing created entirely in Adobe Fresco, or was it originally an Adobe Sketch file that you worked on?

It would also be helpful if you could confirm the email address associated with your Adobe Fresco account via direct message only so I can check if there’s any data linked to that email.

Looking forward to your reply!

Best,

Anshul Saini

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