Mal funcionamiento de Fresco

Forum|Forum|2 years ago
April 3, 2024
1 reply
337 views

Hola.
Tengo problemas con el funcionamiento de fresco cuando lo estoy utilizando la aplicación se frena y se cierra. Lo borré de la computadora y lo volví a instalar pero el problema sigue persistiendo.

Performance

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A

Agência Bem Te Vi

Participant

Também estou tendo problemas!

L

LUIS EDUARDO3094206045vh

Participant

Yo igual, y nadie da solucion.

Anubhav M

Community Manager

Hello @LUIS EDUARDO3094206045vh,

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Are you using Fresco on an iPhone or iPad? If yes, kindly update the OS and the Fresco app to the latest version to see if it helps.

(https://adobe.ly/3z4FsAu), (https://adobe.ly/3Xi6cYA)

Also, kindly check if your work is synced online (https://adobe.ly/3z6FQ1p). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://adobe.ly/4aZszVZ) and share a link to the file here or via DM.

If you're on Windows, try updating the OS (https://adobe.ly/4b3wxwt) and Fresco (https://adobe.ly/3XjJnng) to the latest version to check if it helps.

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3XjsRDD) and check if it helps.

Additionally, check if your work is synced online (https://adobe.ly/3z6FQ1p). If yes, please try resetting Fresco (https://adobe.ly/4bTZNqZ...) and share your observations.

If the issue persists, kindly share the logs by following the steps in this help article (https://adobe.ly/4bSeSJG) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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