Skip to main content
N
ninette_0729
Participant
March 8, 2025
Question

Missing files

  • March 8, 2025
  • 1 reply
  • 158 views

Hi today I discovered all of my files disappeared. I he only used this account since I get Adobe through school. Can someone please help?

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 10, 2025

Hello @ninette_0729,

Would you mind checking if your files are still available on the Cloud Documents portal (https://adobe.ly/4bDXNDL)? If yes, try signing out of Fresco, and then signing back in (https://adobe.ly/4bDXCIB) to check if it helps.

Looking forward to hearing from you.

 

Anubhav

N
ninette_0729Author
Participant
March 12, 2025
No it isn't 🙁 I checked there previously.
Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 1, 2025

Hi @ninette_0729,

 

I understand how concerning it is to lose your files. I checked, and you actually have two profiles associated with the same email:

 

Personal Profile (Apple Login):

Used Storage: ~3MB out of 5GB quota

 

Business Profile (School/Enterprise Login):

Used Storage: ~144MB out of 5GB quota

 

In both cases, the storage usage is very low, which means either your work was not saved or synced to Creative Cloud or any recent changes might not have been backed up.

 

I recommend:

1. Double-check that you’re logged in with the correct email.

2. Try to sign in with both login methods (Apple ID and direct login) to see if your files appear.

 

Let us know how it goes!

 

Best,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices