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Participant
March 7, 2022
Answered

Missing files

  • March 7, 2022
  • 1 reply
  • 317 views

I finished about 29 illustrations for a book in Fresco on my iPad. After they were done I put them into a folder in the "Your Files" tab. I went back later the same day to access one of the files and the folder said it was empty. I quit Fresco on the iPad. Then went back in. All the files showed in the folder and I was able to access the file I needed. The next day I went back in to double check that the files were there and they were all gone again. I went to the Cloud app and they weren't there either. I can see about half of them in the recent files on the home tab. If I continue to Use Fresco, I fear I will loose access to all of the files. I cannot see any of them in the "Your files" tab any more. How do I get them back?

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Correct answer Sjaani

Contact the Fresco team directly for help on this one (frescohelp at adobe dot com)

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
March 11, 2022

Contact the Fresco team directly for help on this one (frescohelp at adobe dot com)