My art work gone after the update the latest fresco!

Forum|Forum|5 years ago
July 10, 2020
2 replies
279 views

i am so so sad now, i been draing my art work for more than 2 week in fresco, after today i update the Fresco, the apps crash! and my drawing in fresco, layer gone! i try to check it online on the cloud, the file seem here but with blank layer! omgggggg! what is happen adobe!!!???????

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Sue Garibaldi

Inspiring

Hi Mango.

I'm so sorry about your deleted layer.

Please message me through Fresco's Report A Bug link so I can see all of your device/app information and ask some detailed questions about what happened. (Tap the gear icon on Fresco's Home screen then App Settings > Help > Support > Report A Bug.)

You don't have to rewrite all of this, just let me know you posted here.

Sue.

M

Mango LokeAuthor

Participant

can any one help?

M

Mango LokeAuthor

Participant

any where i can retrieve back the file? the file is store at adobe cloud, the file is still there, just the layer already blank, empty. any one can help?

Sue Garibaldi

Inspiring

Hi,

I don't know whether the layer content will be recoverable but I just saw your email so I'll respond there.

Sue.

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