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bettyg60387495
Participant
October 23, 2019
Answered

My Fresco work saved on cloud documents but not synced files

  • October 23, 2019
  • 1 reply
  • 5216 views

My Fresco work save on cloud documents but not synced files. But I have no way of saving my cloud documents on my computer. File synching is said to be up to date but last files synched are those I created with Adobe Sketch, none of my Adobe Fresco works are synced. Am I missing something or is that an issue with Fresco? 

This topic has been closed for replies.
Correct answer Sue Garibaldi

Sue,

 

I never take care about the file.app.

I just open it following your answer and there are a lot of fresco file in state 'waiting to upload'... that i can't either select either delete.

 

guy.


Guy. 

 

I've sent a message to the Creative Cloud Mobile App team, which thinks this may be an issue with iOS 13 (they have a fix in the works) and I'm waiting to hear more from them. 

 

Sue.

 

 

1 reply

Sue Garibaldi
Sue Garibaldi
Inspiring
October 23, 2019

Hi Betty. 

 

Cloud Documents are Fresco's "native" documents.

Sketch and Draw's navtive files actually synced to Mobile Creations.

The Creative Cloud Files folder is where saved PSDs or PDFs or any documents people want to share with others usually are. 

 

To save your work that's in your Cloud Documents to your computer, you'd (currently) have to export it from Fresco as PSDs which could be saved to your CC Files folder or AirDropped. 

 

Pretty soon you'll be able to move back-and-forth with your Cloud Documents between Photoshop and Fresco.

 

Does that help?

Sue.

 

guy__l
guy__l
Known Participant
October 29, 2019

Until yesterday, i was able to export fresco drawing in a creative cloud folder. But today, i can not navigate to any creative cloud folder to export my file. I try login out and login, restart the ipad and the mac... but i can't get access to the creative cloud folder with fresco. No problem with adobe draw.  Any suggestions?

Sue Garibaldi
Sue Garibaldi
Inspiring
October 29, 2019

Hi Guy. 

 

Do you have the Creative Cloud Mobile App installed on your iPad? You don't need that for Draw and Sketch but you do for Fresco.

 

Let me know. 

 

Sue.

 

 

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