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T
torbenr89382230
Participant
October 3, 2019
Answered

No cloud space in FR, but LR reports 63GB free?

  • October 3, 2019
  • 1 reply
  • 1104 views

I've got a CC abo with 100GB cloud storage. LR reports 63GB free space, but FR reports "your cloud space is used completely". It's not a problem of deleted files in the cloud, so far I only added files and didn't delete.

 

What is going on here, am I missing something?

This topic has been closed for replies.
Correct answer Sheena Kaul

Well, to my mind I pay for 2 products or services:

- LR

- 100GB cloud space

 

Lets say you buy a harddisc - you can store any data on it. Imagine a hard disc where you can only store Microsoft Word files, but nothing else - that doesn't make sense, right? Same goes for network storage. I pay for 100GB and want to use the 100GB regardless of program or app. And Fresco is an Adobe product and I expect these products to work together and with all Adobe services.


Hi there, I understand what you are seeing right now but we've subscription plans for each product and right now you only have the subscription for Lightroom and if you wish to use Fresco it'll work as a free product for you with limited features. To subscribe to the Fresco plan, please visit plans page: https://www.adobe.com/in/creativecloud/plans.html

1 reply

Sheena Kaul
Sheena Kaul
Legend
October 4, 2019

Hi there,

 

It looks like a strange issue. Are you sure you're using the same Adobe ID?

Also, is there a screenshot of the error message that you can provide>

 

Regards,

Sheena

T
Th Kn
Participating Frequently
October 12, 2019

Hello,

I am using the same Adobe Account. Here are three screenshots for you. You can see the error message, my subscription and the reported free space in LR.

 

 

Sue Garibaldi
Sue Garibaldi
Inspiring
October 14, 2019
Hi Th_Kn. Please correct me if I'm mistaken (I'm not familiar with this Creative Cloud plan) but it looks like it's for Lightroom only. If so, that plan doesn't include Fresco, which is why you're showing so much available storage for Lightroom and none for Fresco.
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