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Mgegich
Participant
May 22, 2026
Question

Nothing opens.

  • May 22, 2026
  • 1 reply
  • 30 views

All my documents load in the Cloud and in the app, but the second I try opening anything it just tells me Fresco can't open the document and that I need to contact support. I had to call off a commission because of this. What’s going on?

EDIT: If I try to create a new document, I get this message: (ErrorCode -2005270523 “HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.”)

Not sure what it means. I have made no changes to my device or app that would have warranted this.

    1 reply

    Anubhav M
    Community Manager
    Community Manager
    July 1, 2026

    Hello ​@Mgegich 

     

    I’m sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly confirm the versions of the OS/Fresco installed, and a brief screen recording of the problem, so we can better assist you.

     

    Looking forward to hearing from you.
    Anubhav