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BaiChuer
Participant
June 8, 2024
Question

Open the file and freeze on the Opening file page on Fresco

  • June 8, 2024
  • 2 replies
  • 347 views

When I open Fresco and open or create a task file, it pops up on the Opening or Creating page, and then freezes and doesn't respond.

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Open:

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
June 24, 2024

Hi @BaiChuer,


We hope the steps provided have helped resolve the issue. If you still need any assistance, please feel free to reach out. We're here to support you.


Regards,
Anshul Saini

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 8, 2024

Hello @BaiChuer,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and Fresco(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

B
BaiChuerAuthor
Participant
August 9, 2024

I've tried it and it's still the same. The program is already synced with Cloud. I have read some other topics that don't help either.

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 9, 2024

Hello @BaiChuer,

Sorry to hear that the suggestions did not help. Would you mind checking if all of your work is synced online (https://adobe.ly/3yzYeA8). If yes, please try resetting Fresco (https://adobe.ly/3yp1huW...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3WGSa0B) so we can check it with the team.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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