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Open the file and freeze on the Opening file page on Fresco

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When I open Fresco and open or create a task file, it pops up on the Opening or Creating page, and then freezes and doesn't respond.

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Anshul_Saini

Community Manager

Hi @BaiChuer,

We hope the steps provided have helped resolve the issue. If you still need any assistance, please feel free to reach out. We're here to support you.

Regards,
Anshul Saini

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Anubhav M

Community Manager

Hello @BaiChuer,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and Fresco(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

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BaiChuerAuthor

Participant

I've tried it and it's still the same. The program is already synced with Cloud. I have read some other topics that don't help either.

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Anubhav M

Community Manager

Hello @BaiChuer,

Sorry to hear that the suggestions did not help. Would you mind checking if all of your work is synced online (https://adobe.ly/3yzYeA8). If yes, please try resetting Fresco (https://adobe.ly/3yp1huW...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3WGSa0B) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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