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LindseyLind
LindseyLind
Inspiring
Dec 20, 2023 10:29 PM UTC
Question

Opening a PSD file into Fresco

"Channel count not supported.
Please adjust your file to RGB color mode with 3 or 4 channels to open it in Fresco."

Easy, it's already in RGB color mode! And: RGB is only 3 color channels (Red, Green and Blue). What the heck am I missing? Please and thank you.

I would love to use Fresco more but it can be a beast sometimes - mostly on the Tesla-style promises of what it can do. Not sure what the paid version is actually offering.

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5 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Dec 21, 2023 11:15 AM UTC

Hi @LindseyLind,

 

I understand the frustration you're experiencing while trying to open a PSD file in Fresco. It seems like you're encountering an issue related to channel count despite having the file in RGB color mode.

 

To investigate this further and provide a more accurate solution, could you please share the PSD file that's causing the problem? You can upload it to a cloud storage service like Adobe Creative Cloud, Google Drive, or any other platform of your choice and then share the download link with us.

 

By examining the specific file, we can better understand the issue and provide you with more targeted assistance. I appreciate your cooperation, and we'll do our best to help you with this matter.

 

Best regards,

Anshul

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LindseyLind
LindseyLindAuthor
Inspiring
Jan 2, 2024 6:49 PM UTC

I don't have the kind of time others may have to help solve the problem. I moved on to completing the artwork in a different way. I hear that Adobe is going to discontinue linked libraries and cloud services anyway.

I hope Adobe makes whatever their vision is a reality. 

 

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ethanw98327346
ethanw98327346
Participant
Jan 3, 2024 3:57 PM UTC

For future reference: Your PSD most likely has an additional channel for a mask or spot color. It's either that or it's the incorrect bit depth.

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