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aaliyahm82154187
aaliyahm82154187
Participant
Aug 24, 2022 4:24 PM UTC
Answered

Out of Storage

My Fresco app says I am out of storage when I open it and I cannot access any of my files. I purchased more creative cloud storage but that did not work. How do I get more fresco storage?

Anubhav M
Anubhav MCorrect answer
Community Manager
Aug 25, 2022 8:16 PM UTC

Hello aaliyahm82154187,

 

Sorry to hear about this experience. As suggested by Sjaani, the error message points to the storage space available on your device, not the cloud. Kindly try freeing up some space and then try launching Fresco and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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6 replies

Zoey38120963d7jg
Participant
Jun 18, 2024 7:06 PM UTC

same thing is happening to me. I have the adobe subscription, I have 2TB of iCloud storage, and it's still not working for me? I really don't know what to do

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Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
Aug 29, 2022 2:04 PM UTC

Do you have a paid subscription to for Fresco, or the Creative Cloud, or are you using a free version? How much space is available on your tablet? You probably need to remove some apps to clear up the space for Fresco.

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Community Expert
DaveJCummingsCommunity Expert
Community Expert
Aug 26, 2022 1:01 PM UTC

How much storage does your device have? If you're using an iPad for example, go to settings > General > iPad Storage. That would show you how how much space you have left.  If you're using a model that has 64GB of storage, that's going to fill up really quick 

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Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Aug 25, 2022 8:16 PM UTC

Hello aaliyahm82154187,

 

Sorry to hear about this experience. As suggested by Sjaani, the error message points to the storage space available on your device, not the cloud. Kindly try freeing up some space and then try launching Fresco and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Translate
andrewwhite1977
Participant
Oct 3, 2022 3:32 AM UTC

Hello, I am having the same error message, I am on an iPad Air and I have over 100 GB available. I am only using about 5% of my Adobe storage. This only happens within the fresco app, not within Photoshop or Photoshop camera. Any ideas?

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    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    Aug 25, 2022 3:14 AM UTC

    What device are you using? How much disk space does your device have available?
    Not in reference to the cloud but to your physical device empty space.

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