[Performance] Data Loss

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I reopenend fresco After a few date And strangely asked me for my email And password. Once i opened the app my files were all gone. I ma desperate.

Ho riaperto la app fresco dopo qualche giorno e mi ha stranamente chiesto email e password. Una volta aperto i miei file erano tutti spariti. Non posso trovarli da nessuna parte. Sono disperata.

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Sjaani

Community Expert

Is there any chance you've got two accounts? Possibly you've created them with one account then recently signed in with a different account?

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A

Arianna Elett26985639n83gAuthor

Participant

Hi, I thought about it and so I already tried all my account....

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Anubhav M

Community Manager

Hello @Arianna Elett26985639n83g,

Sorry to hear about this experience. Would you mind sharing the email addresses for Adobe IDs that you might have used for Fresco via DM so we can check it on our end?

Looking forward to your response.

Thanks,

Anubhav

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