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Rachael27987459a6zu
Participant
January 18, 2023
Question

[Performance] Fresco on iPad - Data Loss

  • January 18, 2023
  • 2 replies
  • 193 views

Hello, ive just signed into my account (fresco) and everything has gone? its not in deleted or anywhere. I was using a work email but the subscription was billed to my apple ID from which was iPad was synced to. My work email was recently removed from the adobe creative suite, however, i had the program prior to being added to the suite. Could this removal have any correlation to the fact everything has gone? and if so, how can i get it all back?? 


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2 replies

D
Community Expert
DaveJCummingsCommunity Expert
Community Expert
January 18, 2023

Was your copy of Fresco ever signed into any other account before that? I know in Fresco, it's going to show whatever files you had that were from the Creative Cloud that it was signed into. If you're using a different account, then yeah, it might show as missing. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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