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Participant
January 20, 2023
Question

[Performance] Fresco on iPad - freezes when loading cloud documents after update to iOS 16.2

  • January 20, 2023
  • 2 replies
  • 214 views

Only started happening after the update. Any suggestions?


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2 replies

Community Expert
January 21, 2023

Have you force quit the app or restarted the iPad to see if the problem rectified itself? Also as Anubhav asked, what iPad are you using and how much free storage do you have?

Anubhav M
Community Manager
Community Manager
January 20, 2023

Hello @adurano14,

 

Sorry to hear about this experience. Would you mind checking if Fresco also behaves this way with other files? If yes, kindly try deleting the app, restarting your device, reinstalling Fresco, and let us know how it goes.

 

If the issue persists, kindly share the Device Model / Fresco App Version and a screen recording of the problem so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav