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R
rizasavurgan
Participant
December 5, 2023
Question

[Performance] Fresco on Windows - GPU Incompatible

  • December 5, 2023
  • 1 reply
  • 384 views

Hi all, please could anybody help me solve this issue - I have installed Fresco on my machine, updated Windows, DirectX is up to date, but It won´t launch giving me this message: Adobe Fresco can not run because it requires a GPU supporting D3D Feature Level 12.1

 

My graphics card is a built in  radeon rx 590 8gb gddr5

Thank you in advance,

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 15, 2023

Hello @rizasavurgan,

 

I appreciate you reaching out. Unfortunately, the issue you're facing is related to the hardware capabilities of your GPU. Adobe Fresco requires a GPU that supports D3D Feature Level 12.1, and your built-in Radeon RX 590 with a D3D Feature Level of 12.0 falls short of this requirement.

 

This is a hardware limitation, and unfortunately, it cannot be addressed through software updates. To use Adobe Fresco, you would need a GPU that supports D3D Feature Level 12.1.

 

If you have any further questions or if there's anything else I can assist you with, please feel free to let me know.

 

Best,

Anshul Saini

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