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Nichole23105800qwp5
New Participant
November 4, 2022
Answered

[Performance] Fresco on Windows - GPU Incompatible

  • November 4, 2022
  • 2 replies
  • 1387 views

Can't run Fresco, I get an 195 error code, Adobe Fresco is not yet compatible with your graphics card.

 

I have updated everything I can think of ... At my wits end here. Any help would be greatly appreciated. No one has been able to help me via Adobes remote support either.  Thank you!!!!

Adobe Fresco system requirements

 

GPU:

AMD Radeon (TM) Pro WX 7100 Graphics
Primary/Discrete

 

Driver Version
22.20.29.04-221025a-384991E-AMD-Software-Adrenalin-Edition

 

CPU -

AMD Ryzen 7 3700X 8-Core Processor - 8 Cores
RAM - 64 GB

 

Windows 10 Pro, 64 bit

DirectX version: 12 (FL 12.0)

TPM 2.0 Enabled 


[Renamed by Mod]

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Nichole23105800qwp5,

 

Thanks for reaching out. As pointed out by Sjaani, DirectX 12.1 support is required by the GPU to use Fresco. This is a hardware limitation on the GPU's part and cannot be remedied by an OS/Driver update. You may try using Fresco on a computer with a compatible GPU and checking if it helps.

 

Feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

2 replies

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
November 11, 2022

Hello @Nichole23105800qwp5,

 

Thanks for reaching out. As pointed out by Sjaani, DirectX 12.1 support is required by the GPU to use Fresco. This is a hardware limitation on the GPU's part and cannot be remedied by an OS/Driver update. You may try using Fresco on a computer with a compatible GPU and checking if it helps.

 

Feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Nichole23105800qwp5Author
New Participant
November 11, 2022

Thank you for the response!!

 

I was also able to confirm with Radeon regarding the 12.1 issue. For the low low price of 5,000 dollars I can buy their newest graphics card that supports 12.1. LOL! As a first time builder I guess you have to learn the hard way. 

 

Again, thank you! 

Sjaani
Sjaani
Community Expert
November 10, 2022

DirectX version: 12 is the problem you've got.

It needs to be Direct X Version 12.1

Yes, that .0 instead of .1 is enough in this instance to stop Fresco from running.

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Nichole23105800qwp5Author
New Participant
November 11, 2022

geeeezz........ so close, yet so far away. lmao

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