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oliviac13301045
oliviac13301045
Participant
June 18, 2026
Question

Photos won’t upload to Fresco

  • June 18, 2026
  • 1 reply
  • 7 views

I tried to upload an image onto a blank canvas to draw like I’ve done in the past and it wouldn't work. The app lets me view my photo library and select a photo, but when I press it, it does not upload.

    1 reply

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 18, 2026

    Hi ​@oliviac13301045,

     

    Sorry to hear you're running into this issue.

    To help narrow down what's happening, could you please let us know what device you're using (iPad, iPhone, or Windows device), your Fresco version, and your operating system version?

    It would also be helpful to know whether this happens with all photos or only specific ones. Could you try importing a simple screenshot saved as a JPG or PNG and let us know if that works?

    Please also check whether Fresco has permission to access All Photos on your device. Additionally, if you create a brand-new document, does importing a photo still fail there as well?

     

    Looking forward to your update.

    Abhishek

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