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MEDHA32456225mupl
Participant
September 22, 2023
Question

Please help, black screen on fresco workarea Ipad.

  • September 22, 2023
  • 1 reply
  • 785 views

Can anyone please help, I am getting a black screen on workarea. Even the layers I created are blank.

Also any new painting that i am creating are having the same issue. I'm using Ipad.

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1 reply

A
Community Manager
Anubhav MCommunity Manager
Community Manager
October 13, 2023

Hello @MEDHA32456225mupl,

 

We understand how frustrating it can be to experience technical issues in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

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