Posted before but no reply...Documents & timelapse save blurry

Question

Hi,I sent a post before but no one answered..can someone help me please? I am having issues with Adobe Fresco.When I finish drawing, I click on the house icon (top left hand corner) to save the document into fresco so I can come back to it later on. The message "saving document" pops up. When I re-open the documents, they are always a little bit blurry. However, if I chose to export them instead of saving them they re-open fine. I don't understand why. It is very frustrating because I need to be able to save them into fresco if I want to keep on editing them later on. I use live brushes and pixel brushes.The second issue is when i export timelapse. They also are blurry! Please help. Thanks. Sarah

Sue Garibaldi · Answer

Hi Sarah.

A couple of things: There will soon be controls for timelapse export so you'll be able to control their size and resolution. Hang in there with that.

With regard to your images being "blurry" when they're reopened in Fresco. Sometimes when I first open a drawing it is a bit fuzzy but that corrects after it's been open for a moment. Does this have anything to do with your zoom level? If you're working with the pixel brushes zoom will affect appearance. It is difficult to know, beyond that, what's happening without seeing your document and screenshots.

Is this something that's visible in a screen recording or a screenshot? If it is, please send me an email through Fresco's Report A Bug link (all of your device/app information will auto-populate that email and that will also be helpful); tap the gear icon in the upper right corner of the Home screen then App Settings > Help > Support > Report A Bug.

Sue.

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