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drsasha@mail.ru
Participant
April 22, 2020
Answered

problem with Fresco running on Microsoft Surface Pro 7

  • April 22, 2020
  • 1 reply
  • 1481 views

hi all,

the problem with running Fresco on MS Surface Pro 7 under Windows 10. The Fresco crashes during starting and never has time to start.

    This topic has been closed for replies.
    Correct answer Rohit Guglani

    Hello drsasha,

     

    Kindly share the log files from your system for us to look into the issue. Here are the steps:

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

     

    Thanks a lot,

    Rohit

    1 reply

    Rohit Guglani
    Adobe Employee
    Rohit GuglaniCorrect answer
    Adobe Employee
    April 24, 2020

    Hello drsasha,

     

    Kindly share the log files from your system for us to look into the issue. Here are the steps:

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

     

    Thanks a lot,

    Rohit

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