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April 22, 2020
Answered

problem with Fresco running on Microsoft Surface Pro 7

  • April 22, 2020
  • 1 reply
  • 1487 views

hi all,

the problem with running Fresco on MS Surface Pro 7 under Windows 10. The Fresco crashes during starting and never has time to start.

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Correct answer Rohit Guglani

Hello drsasha,

 

Kindly share the log files from your system for us to look into the issue. Here are the steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks a lot,

Rohit

1 reply

Rohit Guglani
Rohit GuglaniCorrect answer
Participating Frequently
April 24, 2020

Hello drsasha,

 

Kindly share the log files from your system for us to look into the issue. Here are the steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks a lot,

Rohit