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Bpiotrow
Participant
November 12, 2020
Question

Problem with instalation on Win 10 Pro 20H2

  • November 12, 2020
  • 1 reply
  • 871 views

Hi, there is problem with instalation on Win 10 Pro 20H2 - app is not available to install beacuse "You need at least Win 10 ver 1809" ( version from 2018).

 

Any suggenstion?

 

Bartek

This topic has been closed for replies.

1 reply

A
aronii
Participant
November 15, 2020

I have similar problem. 😞

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
November 16, 2020

Hello @Bpiotrow @aronii 

 

We are able to install successfully on 20H2, can you share the logs from your system for us to look into the issue? Here are the steps to send logs to Adobe:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Regards,

Rohit

A
aronii
Participant
November 16, 2020

Hello

I did the actions described in the link.

The file logs was uploaded automatically by creative cloud.

 

Regards,

aronii

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