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yoannl2243786
Participant
November 25, 2020
Question

Probleme syncronisation

  • November 25, 2020
  • 1 reply
  • 199 views

Bonjour,

depuis quelques jours j'ai des probleme de synchronisation qui fait que je perds une partie ou l'integralité de mon travail.

quand je lance le logiciel apres quelques heures d'inactivité j'ai des dessins qui ne sont plus la le plant de travail est vide avec un point d'exclamation.

 

This topic has been closed for replies.

1 reply

Sue Garibaldi
Sue Garibaldi
Inspiring
November 25, 2020

Yoann.

 

Please contact me through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) so I can see all of your device/app information.

 

When you write me there please send me a screenshot of what you're seeing on Fresco's Cloud Documents screen and also a screenshot of what you see when you sign in with your Adobe ID to  https://assets.adobe.com/cloud-documents. 

 

I'll watch for your email.

 

Sue. 

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