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Nahuel370737941jso
Participant
April 30, 2024
Answered

Problems installing Fresco "Incompatoble system"

  • April 30, 2024
  • 1 reply
  • 455 views

I have all the graphic drivers updated, but i dont know if its needed Directx 12 Ultimate, is that the case?

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Nahuel370737941jso,

Thanks for reaching out. The AMD Radeon RX570 does not support DirectX 12.1 extensions (https://adobe.ly/3WpvmUr) and is not supported by Fresco. Unfortunately, this is a hardware limitation that cannot be mitigated by OS/Driver updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

1 reply

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
April 30, 2024

According to the System Requirements the graphics processor requires Direct X 12.1

N
Nahuel370737941jsoAuthor
Participant
May 2, 2024

Yeah i see that later, do you know if a RX 570 supports DirectX 12.1? the last thing i want is to purchase a new Graphic card

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 3, 2024

Hello @Nahuel370737941jso,

Thanks for reaching out. The AMD Radeon RX570 does not support DirectX 12.1 extensions (https://adobe.ly/3WpvmUr) and is not supported by Fresco. Unfortunately, this is a hardware limitation that cannot be mitigated by OS/Driver updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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