Problems installing Fresco "Incompatoble system"

Forum|Forum|2 years ago
April 30, 2024
1 reply
461 views

I have all the graphic drivers updated, but i dont know if its needed Directx 12 Ultimate, is that the case?

Device

This topic has been closed for replies.

Correct answer Anubhav M

Hello @Nahuel370737941jso,

Thanks for reaching out. The AMD Radeon RX570 does not support DirectX 12.1 extensions (https://adobe.ly/3WpvmUr) and is not supported by Fresco. Unfortunately, this is a hardware limitation that cannot be mitigated by OS/Driver updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

Sjaani

Community Expert

According to the System Requirements the graphics processor requires Direct X 12.1

N

Nahuel370737941jsoAuthor

Participant

Yeah i see that later, do you know if a RX 570 supports DirectX 12.1? the last thing i want is to purchase a new Graphic card

Anubhav M

Correct answer

Community Manager

Hello @Nahuel370737941jso,

Thanks for reaching out. The AMD Radeon RX570 does not support DirectX 12.1 extensions (https://adobe.ly/3WpvmUr) and is not supported by Fresco. Unfortunately, this is a hardware limitation that cannot be mitigated by OS/Driver updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

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