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Candela36001574s4dr
Participant
Mar 11, 2024 3:06 PM UTC
Question

Problems sharing canvas

We worked excellently until February, then the problems started. The last problem, for which we have no solution, is that when I share a canvas with my colleagues, it is not reflected in the shared files, it is as if it disappeared in who knows what place. I need a solution!

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Mar 12, 2024 12:27 PM UTC

    Hello @Candela36001574s4dr,

    We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the OS/Illustrator version, your exact workflow details and the problem encountered, along with screenshots, so we can better assist you?

    Looking forward to hearing from you.

    Thanks,
    Anubhav

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