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Yunus38218833ysc4
Participant
June 24, 2024
Question

PROGRAM CRASH PROBLEM

  • June 24, 2024
  • 1 reply
  • 151 views

When I try to change the brush thickness, the application crashes. Even though I updated my graphics card and all my other drivers, the problem persists.
The device I use is HUAWEI MATEBOOK 14

(I use the power mode on and while charging for full performance.)

 

About PC:
Processor Brand: AMD.
Processor Technology: Ryzen™ 5.
Processor Number: 4600H.
Processor Speed: 3.0 GHz 
Ram (System Memory): 8 GB.
Disk Capacity: 256 GB.
Graphics card: AMD Radeon Graphics

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 24, 2024

Hello @Yunus38218833ysc4,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/3Li75t3) and Fresco(https://adobe.ly/3KXi8Yf) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4bh5Jcj) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/4evdWg1). If yes, please try resetting Fresco (https://adobe.ly/4cjqh5l...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4bjW9FN) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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