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Hanna Svensson
Hanna Svensson
Participating Frequently
August 26, 2022
Question

Random blotches appear mid screen when I Ctrl+Z

  • August 26, 2022
  • 11 replies
  • 1563 views

I'm currently using a Wacom Intuos with Fresco 3.8.1. Yesterday it was all good, but today whenever i "undo" a blotch appear mid screen as if I just made a dot with my pen. It looks like which ever brush I'm currently using. It happened occasionally before the update too but now it happens almost every time, I'd say problably 80% of the times I Ctrl+Z. Very frustrating and it makes the drawing experience extremely disruptive. Anyone else having this or a similar problem? Any ideas towards a solution?

    This topic has been closed for replies.

    11 replies

    Ultimatebeetle
    Ultimatebeetle
    Inspiring
    March 11, 2023

    I using wacom tablet and these random brush stroke doesn't appeared when i put away a pen from the tablet before ctrl-z!

    I
    Isis5C26
    Participating Frequently
    March 2, 2023

    As of today (3/2/2023), I am experiencing the same thing. I am using Windows, and a Huion tablet. 

    D
    Community Expert
    DaveJCummingsCommunity Expert
    Community Expert
    March 6, 2023

    Everything up to date? I know I had issues with Huion drivers and it's pen tech. Not with Fresco, since it's not available on the Mac

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    February 2, 2023

    Interesting that this has been getting reported for quite a few versions now. I'm testing in Version 4.2.0 with what I believe would be the same devices. I've tried all things which others have suggested as a fix in reverse to try to replicate the problem and I'm not able to create a random spot when using ctrl+z to delete lines.

    So I'm thinking it has something random to do specific devices and internal hardware or software versions combinations rather than what is turned on connected or touching another device,

      B
      brudy28221972dego
      Participant
      February 2, 2023

      i have the same problem it's very annoying. every time i update the software i hope they'll fix this.

      C
      Cameron Steel
      Participant
      December 16, 2022

      I also have this problem and it only happens in Fresco.  

      It has something to do with my mouse cursor. 

      The only work around I found was to move the cursor with my mouse onto the sidebar of Fresco (off the artboard). If you have two screens and you place your mouse cursor onto the second screen, by default, it will create a spot on the middle of the artboard. Weird.... 

      Fresco needs an update to fix this bug 

      Hope this helps 

      C
      Cameron Steel
      Participant
      December 16, 2022

      I also have this problem and it only happens in Fresco.  

      It has something to do with my mouse cursor. 

      The only work around I found was to move the cursor with my mouse onto the left/right sidebar of Fresco (off the artboard). If you have two screens and you place your mouse cursor onto the second screen, it will create a spot randomly on the artboard. Weird.... 

      Fresco needs an update to fix this bug 

      Hope this helps 

      Hanna Svensson
      Hanna SvenssonAuthor
      Participating Frequently
      November 1, 2022

      I chatted with the support team about it and they seemed as if they were on to something at first, only to come to the conclusion that my drawing pad is faulty since the problem doesn't occure when my drawing pad is not connected. I tried to tell them that I really do not think so since a few more people with different drawing pads have the same problem, that the problem is exclusive to use in Fresco and that it started to occure after an update, but they were really not that interested in looking further into it, I was just directed to the bug report tool...

        I
        Iris A.
        Participant
        November 1, 2022

        Oh no.....

        Thank you for trying Hanna.

        I'm afraid we're going to continue to have this issue and I must say I'm a bit angry about that ...

        D
        Dalemolloy
        Participant
        October 26, 2022

        I believe its due to windows ink being enabled... While this is enabled pressing/holding control will work simular to a click/draw... without windows ink removes pen pressure and I havn't found a way to fix this yet

        D
        Community Expert
        DaveJCummingsCommunity Expert
        Community Expert
        October 26, 2022

        That may be it...I don't use Windows, so I don't know.

        ngquyn
        ngquyn
        Participant
        October 16, 2022

        I have the exact same problem too anyone have any solutions for this? 😞 thanks 

        Hanna Svensson
        Hanna SvenssonAuthor
        Participating Frequently
        October 16, 2022

        Do you too use two different sources of input (e.g. one pen and one mouse)?

        The problem still occurs for me after the latest update, thinking about reaching out to customer support.

          I
          Iris A.
          Participant
          October 25, 2022

          I have the exact same problem too and it's pretty exasperating - random dots being added everywhere on my drawing...- and I'm using a xencelabs tablet + a mouse. I'm really curious to see if you get an answer from customer support (I never got one before) and what the solution will be.

          Michael J. Hoffman
          Community Expert
          Michael J. HoffmanCommunity Expert
          Community Expert
          August 28, 2022

          Do you have a Wacom mouse sitting on the tablet, in addition to the pen? It looks like a second device is providing input but just sitting in a static position. I have seen behavior like this in Photoshop, so just wondering.

           

          Before the blotch appears, and while you're drawing, it appears there is a second device cursor just sitting there, right where the blotch appears.

           

          Hanna Svensson
          Hanna SvenssonAuthor
          Participating Frequently
          August 31, 2022

          I have a mouse connected to my computer too, yes, although this has never been a problem for me before. And with all the other programs I'm using the pen replaces the cursor and I have a seamless expericence switching between pen and mouse. This has worked for Fresco too up until this update.

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