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RoseH
RoseH
Participant
Jun 24, 2026 3:31 AM UTC
Question

Recovering Fresco data?

I had some syncing issues with my Fresco app on my iPad (app wouldn’t open any files and was continuously crashing). Nothing was helping, so I decided my last option was to uninstall and reinstall.

Unfortunately, when I signed back in, NONE of my files were there; which leads me to believe they were never synced? Even though I had icons multiple times telling me they were.

Does anyone have any tips about recovering this data?

Would it be in Adobe files somewhere? I’ve lost almost 2 years of working file that I thought were backed up…

Any info is greatly appreciated!

      6 replies

      Namesake
      Participant
      Jun 29, 2026 5:43 PM UTC

      This just happened to me as well, I am quite distressed, really, as Fresco signed me out of my account, wouldn’t let me use my password, and, after resetting it and signing in, I was left with none of my previous work. I would greatly appreciate seeing this issue resolved, as I am, admittedly, unreasonably pleased with my own art. I’m very sorry to hear of your misfortune, and hope your data is recovered safely.

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      Namesake
      Participant
      Jun 29, 2026 5:56 PM UTC

      I know my comments make me sound like a pompous ass, but this is me trying really hard not to start crying.

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      Namesake
      Participant
      Jun 29, 2026 6:14 PM UTC

      My ‘not crying strategy’ didn’t work, lol. I’m now going to pretend that this doesn’t bother me.

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Jun 24, 2026 6:41 AM UTC

      Hi @RoseH,
       

      Sorry to hear about the trouble. The most common cause of files appearing missing is being signed in to a different account or profile than the one used to save them. Let's check that first:

      1. Visit https://www.adobe.com/files and see if your files are listed there.
      2. If they are, sign out of Fresco and sign back in using the same account/profile that shows your files on that page.


      Let us know how it goes. If this resolves the issue, kindly mark the reply as the correct answer so other users facing similar trouble can find the fix.

      Anubhav

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      clownstripperin
      Participant
      Jun 29, 2026 3:31 PM UTC

      did not help 😓 i lost all my datas in fresco, idunno what to do .Help

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      Namesake
      Participant
      Jun 29, 2026 5:44 PM UTC

      Seconded.

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