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Maria Luíza Mello Folster
Participant
May 19, 2023 8:22 PM UTC
Question

Relatorio de falha

tenho o adobe fresco e ja não é aprimeira vez que ele fecha sozinho e fica apresentando "relatorio de falha" tento enviar para adobe analizar e fecha sozinho o fresco enão consigo terminar de ler tudo. o que fazer gente? fica danto isso da foto gente. o que fazer? ja desistanlei e instalei de novo e nada. 

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 19, 2023 10:36 PM UTC

Hello @Maria Luíza Mello Folster,

 

We understand how frustrating it can be to experience crashes. Would you mind trying to download Fresco v4.0 and checking if it helps? (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1684622179~hmac=30ac1148273d3990ed805510b9712e4596cea62267d88fa3467907d59938520c)

Note: This link is only valid for the next 24 hours.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Maria Luíza Mello FolsterAuthor
Participant
May 20, 2023 4:57 PM UTC

não funcionou esta opção foi eu tenho uma versão mais atualizada deste programa. 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 22, 2023 3:42 PM UTC

Hello @Maria Luíza Mello Folster,

 

Thanks for getting back. Kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly uninstall the current version of Fresco installed on your system and then install Fresco v4.0 using this link (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1684856532~hmac=7e7061b54add16f3ecbdf4139bd5cfd6cda1dcb5b5282a892f74918b051d2c1e) and share your observations.

 

Looking forward to hearing from you.

 

Regards.

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