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Kiet3630886217up
Participating Frequently
March 13, 2026
Question

Request for File Recovery – Animation layers flattened and converted to PSD

  • March 13, 2026
  • 1 reply
  • 50 views

Hello, I am experiencing a critical bug where my Fresco animation files are being automatically converted into PSD format and all animation layers/frames are flattened into a single non-editable layer.  Could you please investigate if there is any way to restore a previous version from the server-side that still retains the original Fresco animation structure? I have already checked the Version History on my device, but the error seems to have synced across all versions.

 

    1 reply

    Anubhav M
    Community Manager
    Community Manager
    March 27, 2026

    Hello @Kiet3630886217up,

    I'm sorry to hear about your experience. Could you share a link to the file here or via DM, so we can check this with the product team?

    Looking forward to hearing from you.

    Anubhav