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August 4, 2022
Answered

Reverting to a previous version

  • August 4, 2022
  • 1 reply
  • 285 views

Fresco periodically crashes usually when a number of layers is in use. I am using Fresco on an IPad V9. When a work in progress does crash When trying to loadf a previous versions when they do appear listed often they are not able to be accessed. Sometimes a message appears saying not possible to access. I have lost considerable progress on a number of occasions.

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Correct answer Anshul_Saini

Hi @Graham253759585j8b,

 

We are sorry to hear about your experience and for the delayed response. I am afraid that reverting to a previous version of the iPad Fesco app is not possible. Have you tried reinstalling the app? If that doesn't help, would you mind confirming how much free storage is available on the iPad when the crashes happen?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
September 23, 2022

Hi @Graham253759585j8b,

 

We are sorry to hear about your experience and for the delayed response. I am afraid that reverting to a previous version of the iPad Fesco app is not possible. Have you tried reinstalling the app? If that doesn't help, would you mind confirming how much free storage is available on the iPad when the crashes happen?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Anshul Saini