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Participant
Nov 8, 2021 12:28 AM UTC
Question

Ruler jumpy when rotating

I'm drawing in fresco on a surface go 3 and when I rotate the ruler it's super jumpy.  I have a hard time getting the lines exactly at the angle I want.  It moves around just fine, it's just the rotate that's jumpy.  I don't have a mouse or keyboard attached so I'm just rotating with my fingers. Any advice?

17 replies

Participant
Nov 11, 2021 2:31 PM UTC

I am having this problem too (ipad pro). I don't think it's a ram issue though.

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Participant
Nov 11, 2021 2:44 PM UTC

I think I worked out what is causing the ruler to rotate badly. I think it has to do with rotation snapping. When rotation snapping is enabled and set to 45˚, the ruler jump as it is rotated over a 45˚ angle as it snaps to it, but it's pivot point glitches and it's position jumps.

However, there is also another snap where a ruler will snap to the last position/rotation (this occurs when moving or resizing any shapes or objects). Therefore, when trying to change a ruler's rotation by a small amount, it is trying to snap to the previous rotation. You can prevent this by rotating it a large amount away, then back to where it was as this changes the snapping to that position. Ideally, I think this auto snapping should have the option to turn off, because it makes it difficult to move, rotate and resize shapes by very small amounts without doing that action (to a point and back so the snapping doesn't prevent it).

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San Sharma
Participant
Feb 22, 2022 10:34 AM UTC

Yes! This is happening to me and super annoying. Would love the option to turn any ruler snapping off.. 

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Anshul_Saini
Community Manager
Community Manager
Nov 9, 2021 8:58 PM UTC

Hi there,

 

Sorry to hear about the trouble you are facing. We are unable to see this behavior on Surface Laptop 3. I would request you to share a few more details, including the ones asked by @Sjaani:

 

This will help us troubleshoot this issue and assist you accordingly.

 

Thanks & Regards,

Anshul Saini

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Community Expert
Nov 9, 2021 11:27 PM UTC

I also wonder how much RAM the OP has in their device and how many apps are open at the time, because maybe that's also affecting performance

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Sjaani
Community Expert
Community Expert
Nov 9, 2021 8:29 PM UTC

Have you tried rotating the ruler at different zoom distances? I think it moves in increments so might look more jumpy at some zoom levels.

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