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Martin30695492039g
Participant
July 11, 2023
Question

Selecting live brush makes fresco crash

  • July 11, 2023
  • 1 reply
  • 127 views

I dowloaded fresco yesterday, and everything was working fine. This morning it was all good too. However, this evening, when I selected the live brush, fresco freezes and crashes. I've tried restarting my computer, and that didn't help. Any ideas? thank you 🙂

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 14, 2023

    Hello @Martin30695492039g,

     

    We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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